Director of Account Management

Remote
Full Time
Executive

The Role, Director of Account Management

 

GoCanvas and SiteDocs work together as part of the Nemetschek Group to streamline construction and field operations. GoCanvas specializes in digital fieldworker collaboration and compliance, while SiteDocs, a GoCanvas solution, focuses on workplace safety management through mobile and web apps. Together, these platforms create a unified ecosystem that improves efficiency, safety, and collaboration across construction projects.

The Director of Account Management leads the account management team, overseeing the retention, growth, and satisfaction of existing customers. This role is responsible for developing and executing strategies to deepen client relationships, drive revenue expansion through upsell and cross-sell initiatives, and ensure the delivery of high-quality, cost-effective services. The Director acts as a key liaison between clients and internal teams, advocating for client needs while aligning with company objectives and growth targets. 

The Director of Account Management is a strategic, people-focused leader who ensures clients receive exceptional value, driving long-term loyalty and business growth through proactive relationship management and revenue expansion.   
 

Your Most Important Initiatives:

  • Lead, mentor, and scale the account management team, fostering a customer-centric culture and high performance. 
  • Develop and implement strategies to maximize customer retention, account growth, and revenue expansion, including upsell and cross-sell initiatives. 
  • Build and nurture long-term relationships with key clients, gaining a deep understanding of their business needs and objectives. 
  • Oversee the execution of account plans, Quarterly business reviews, ensuring clients receive value and achieve their goals through the company’s SaaS solutions. 
  • Collaborate cross-functionally with sales, customer success, product, and support teams to deliver seamless customer experiences and identify new opportunities. 
  • Analyze account health, customer feedback, and usage data to proactively address risks and identify growth opportunities. 
  • Handle escalations and complex client issues, ensuring swift resolution and maintaining high client satisfaction. 
  • Own Expansion and Churn and Contraction Forecasting and report on key metrics such as retention rates, net revenue retention (NRR), customer lifetime value (LTV), and account expansion. 
  • Partner with finance on month end reconciliation.
  • Advocate for client needs internally, providing feedback to product and leadership teams to influence roadmap and service improvements. 


What You Bring:

  • 5 + years of leadership experience in Sales and Account management
  • Experience with cross-sell activities and leading remote teams
  • Knowledge of the AEC, Manufacturing, or Fleet management industries a plus

Success Metrics:

Metric

Description

Customer Retention Rate

Percentage of clients retained over a period

Net Revenue Retention

Revenue growth from existing accounts

Account Expansion

Upsell/cross-sell revenue from current clients

Customer Satisfaction

CSAT/NPS scores for managed accounts

Team Performance

Achievement of team KPIs and development goals



Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

  • Authentic Relationships - People are never a means to an end.
  • Continuous Learning - Test every assumption and never stay stagnant.
  • Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
  • Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you have any questions about your personal data privacy at GoCanvas, please visit our privacy page.

If you need special assistance or accommodation while seeking employment with us, please email [email protected] or call: (703) 547-8588. We are interested in every qualified candidate who is eligible to work in United States. However, we are not able to sponsor visas.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected compensation range for this position is about $120k-135k USD annually + commission. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This role is a #LI-Remote opportunity.

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