Lead Technical Support Engineer (SaaS Product)
GoCanvas is on the lookout for an extremely talented Lead Technical Support Engineer who has a passion and excitement for SaaS and the mobile revolution. Your mission is to develop and improve the GoCanvas platform, helping make our vision for the GoCanvas product become a reality and unleashing the power of data for our tens of thousands of customers around the globe. Working within a small yet very innovative team environment, you’ll be doing incredibly meaningful work by ensuring GoCanvas continues to innovate and create highly scalable software systems for increased efficiency through each release.
What You Will Be Doing:
What You Bring:
GoCanvas is a mobile platform that makes it simple for business to automate how work is done, replacing outdated process and expensive paperwork. The GoCanvas App works on smartphones and tablets, helping companies easily collect information across their organization, share it instantly with others and gain real-time insight on their business operations. GoCanvas can be easily customized by all types of businesses to empower their workforce, unleashing the value in data across the organization to help better connect with colleagues and engage more effectively with customers. Automating millions of workplace activities for well-known brands like UnderArmour, Pepsi, Honda and Red Bull means there's a good chance you have been around someone using GoCanvas in the past 24 hours, making us one of the fastest growing mobile platforms in the world.
Named as one of “the 10 best business apps you need right now” by CNN, GoCanvas has been featured as a leader in the mobile app space in The Washington Post, TechCrunch, DCInno, and Entrepreneur Magazine, among others. Network World recently highlighted our corporate volunteer program, called Ante Up, which encourages employees to adopt a not-for-profit they’re passionate about, donate the GoCanvas technology and spend two weeks of paid time off in the field learning how they do business.
We’re very proud to have been honored as The Washington Business Journal “Best Place To Work” in 2016 and to have won the Northern Virginia Technology Council’s 2016 “Hot Ticket Award for Hottest Company Culture”. In 2017 & 2018, we were recognized by Deloitte as one of their “Fast 500 Technology Companies” and “Best in Biz” as the Fastest Growing Company of the Year. This year our amazing journey continues as one of the 2018 “DCA Live Red Hot Companies” and The Muse “20 Companies Who Are Champions for Diversity”! We’re on a mission to continue fostering an amazing culture for people who like to make an impact and enjoy collaborating.
What GoCanvas Brings
We believe hiring the right people is THE most important thing we do. We take our company values seriously and look for these traits in everyone we hire: Empathy, Innovation, Authenticity, Impactful, Team Player and Cheeky/Fun Loving. We believe in giving people the freedom to get things done, but that they should also have accountability for their key metrics, think and act like owners of our business and be able to work in a flat organizational structure. We provide an environment that allows for innovation and creativity as well as a chance for highly motivated individuals to have fun at work.
Based in Reston, Virginia, we have an amazing open office with unlimited snacks, free drinks, and collaboration areas. To better help us revolutionize how work gets done around the globe, we also have offices in London and Sydney. You can learn more about recent activities on our blog updates and our cultural values on our CEO blog.
While we believe culture trumps perks, we are proud to provide a comprehensive benefits package designed to meet our team members’ needs.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.