IT Support Specialist (Hybrid)

Dallas, TX
Full Time
Mid Level
Come join one of our brands as an IT Support Specialist with Bluebeam!
-Hybrid in Dallas, TX


GoCanvas, Bluebeam, and SiteDocs work together as part of the Nemetschek Group to streamline construction and field operations. GoCanvas specializes in digital fieldworker collaboration and compliance, while SiteDocs, a GoCanvas solution, focuses on workplace safety management through mobile and web apps. Bluebeam enhances these capabilities by providing powerful workflow automation and seamless integrations, allowing teams to connect data, automate processes, and keep field and office teams in sync. Together, these platforms create a unified ecosystem that improves efficiency, safety, and collaboration across construction projects.

Position Overview: Bluebeam is looking for an IT Support Specialist who provides single point of contact support for end users to receive assistance and maintenance within the organization's desktop and telecommunications environment. This includes installing, diagnosing, repairing, maintaining, and troubleshooting all hardware/software applications and equipment (including, but not limited to, PC/Mac systems, mobile devices, printers/scanners, a/v services) to ensure an optimal working environment. The IT Service Desk Specialist also troubleshoots technical issues in a timely and accurate fashion, and provides end-user assistance where required, in-person and remote. 

Your Most Important Initiatives:
  • Incident Management: Handle and resolve user issues promptly. 
  • SLA Adherence: Ensure timely responses and meet service level agreements (SLAs). 
  • Ticketing System: Resolve complex support requests using a ticketing system. 
  • User Support: Deliver friendly, knowledgeable, and reliable user assistance. 
  • Global Support: Provide support to staff worldwide, addressing hardware and system-related issues. 
  • Knowledge Management: Ensuring all user guides, frequently asked questions and process documents are of a high standard and provide quality information to our users and team members. 
  • Collaboration: Ensuring all employees can use company issued collaboration technologies and proposing new and innovative ways to enhance productivity through collaboration. 

Key Result Areas:
Tickets:
  • Time to assign 
  • Ticket data quality (category, notes, resolution, etc.) 
  • Ticket update quality (keeping customer updated) 
  • Time to close 
  • Resolution satisfaction survey 
Assets & KPI:
  • Asset logging and update quality 
  • Collaboration support for all employees ensuring the best possible productivity and collaboration with the supported technologies.
  • Staying informed with current and upcoming technologies 
  • Knowledge Management provides quality guides, documentation and process guidelines.  
  • Time to assign (based on the IT staff member’s working hours)  
  • Standard ticket within one business hour
  • Critical ticket within 15 business minutes
  • Closure speed based on Category & Criticality SLA

What You Bring:
  • Experience working in a Tier 1 Technical Support or Helpdesk Support role
  • Solid technical background with proven problem solving abilities
  • Familiarity with ITIL- based service support processes
  • Strong communication skills to interact effectively with global users
  • Relevant degree or certification in IT or related field is a bonus

What We Bring:
  • People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
  • Competitive compensation and benefits package
    • 100% paid medical premiums for employees, 80% paid for dependents
    • Fully vested 401K right from the day you start
    • Generous PTO, including sick/mental health & volunteer days
    • Free & unlimited access to BetterUp Care, a well-being platform
  • Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
  • Opportunity for continuous professional development
    • Free & unlimited access to LinkedIn Learning
    • Up to $5K annual education reimbursement (after 1 year tenure)
       
Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.

Bluebeam is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. 
The expected compensation range for this position is about $55k- $70k USD annually. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This role is a #LI-Remote opportunity.
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status



Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*