Customer Success Specialist
Trusted by businesses in 75 countries across the globe and in 100 different languages, GoCanvas is a cloud-based software service revolutionizing how work gets done. We help our subscribers save (literally) a ton of paper every 3 days. As a key member of our Customer Success team, your mission is to support potential and existing subscribers via chat, phone and/or email, from resolving technical issues to changing passwords to answering questions about our product’s features. This is an incredibly meaningful role at GoCanvas as you not only help accelerate our customers’ time to value in deploying GoCanvas apps on our platform but you also serve as a brand ambassador and impact our subscribers’ overall satisfaction.
Being a Customer Success Specialist is ideal for someone with extraordinary drive and customer focus to help GoCanvas deliver our compelling service. It also serves as the gateway to your career here at GoCanvas. Our team members have progressed from this role into project managers, sales and account managers. While we believe it would be helpful to have a college degree, a web-savvy individual who is curious to learn more works well under pressure and loves his/her smartphone and/or tablet is also a great candidate. We’re looking for A players who are passionate about the triple bottom line to join us on this game-changing ride.
So, What’s GoCanvas?
GoCanvas is a mobile platform that makes it simple for business to automate how work is done, replacing outdated process and expensive paperwork. The GoCanvas App works on smartphones and tablets, helping companies easily collect information across their organization, share it instantly with others and gain real-time insight on their business operations. GoCanvas can be easily customized by all types of businesses to empower their workforce, unleashing the value in data across the organization to help better connect with colleagues and engage more effectively with customers. Automating millions of workplace activities for well-known brands like Target, Pepsi, Honda, and Red Bull means there's a good chance you have been around someone using GoCanvas in the past 24 hours, making us one of the fastest growing mobile platforms in the world.
Named as one of “the 10 best business apps you need right now” by CNN, GoCanvas has been featured as a leader in the mobile app space in The Washington Post, TechCrunch, DCInno, and Entrepreneur Magazine, among others. Network World recently highlighted our corporate volunteer program, called Ante Up, which encourages employees to adopt a not-for-profit they’re passionate about, donate the GoCanvas technology and spend two weeks of paid time off in the field learning how they do business. We’re proud to have been honored as a Washington Business Journal Best Place To Work 2016 and to have won the Northern Virginia Technology Council’s 2016 Hot Ticket Award for Hottest Company Culture. We’re on a mission to continue fostering an amazing culture for people who like to make an impact and enjoy collaborating.
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We believe culture eats strategy for breakfast and that hiring the right people is THE most important thing we do. That’s why we take our company values so seriously and look for these traits in everyone we hire: Empathy, Innovation, Authenticity, Impactful, Team Player and Cheeky/Fun Loving. We believe in giving people the freedom to get things done, but that they should also have accountability for their key metrics, think and act like owners of our business and be able to work in a flat organizational structure. We provide an environment that allows for innovation and creativity as well as a chance for highly motivated individuals to have fun at work.
We're based in Reston, Virginia in an amazing, open office with unlimited snacks, free drinks, and collaboration areas. To better help us revolutionize how work gets done around the globe, we also have offices in London, Sydney, and Singapore. We highly recommend you read the blog found here to learn more about our unique culture from our founder and CEO James Quigley.
While we believe culture trumps perks, we are proud to provide a comprehensive benefits package designed to meet our team members’ needs.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
No 3rd party recruiting firms submitting candidates from job sites.