Sales Solution Engineer (APAC)

Remote
Full Time
Mid Level
The Role, Sales Solutions Engineer (APAC)

Position Overview:
The Solutions Engineer is a customer‑facing technical authority who owns the design, validation, and ongoing success of solutions across the entire customer lifecycle, from pre‑sales discovery through post‑sales adoption and expansion. Partnering closely with Sales, Account Management, and Customer Success in the APAC region. The Solutions Engineer role ensures customers realise maximum value from Sitedocs, SiteDocs Analytics, Workflow Studio, and SiteDocs API by translating business requirements into scalable, resilient solution designs and by confidently guiding stakeholders through every stage of their journey.

Your Most Important Initiatives:
  • Customer Engagement & Strategic Partnership
    • Serve as the customer’s trusted technical advisor from first engagement through renewal.  
    • Build and maintain strong relationships with key stakeholders, aligning solutions to business outcomes and priorities.
    • Partner with Sales Executives and Account Managers to deliver consistent customer experiences across all stages of the lifecycle.
  • Solution Discovery & Architecture
    • Lead discovery sessions to uncover business and technical requirements for pre and post sale opportunities.
    • Design scalable, high-value solutions that integrate seamlessly into customer environments.
    • Develop and deliver demonstrations, proof-of-concepts, and tailored trial environments that showcase operational value.
  • Pre-Sales & Procurement Support
    • Provide technical expertise during sales engagements and proposal development.
    • Support security, privacy, and compliance assessments with customer IT and procurement teams.
    • Coordinate responses to technical questionnaires, RFPs, and due diligence requests in partnership with internal specialists.
  • Implementation & Enablement
    • Collaborate with Implementation and Customer Success teams to ensure smooth transitions from solution design to deployment.
    • Assist with advanced configuration, integration, or automation challenges during onboarding.
    • Document solution architectures in customer opportunity specific Scope of Works documents.
  • Adoption, Retention & Expansion
    • Monitor customer usage and health metrics to identify opportunities for optimization and growth.
    • Partner with Account Managers on renewal and expansion strategies, adding technical validation and ROI demonstration.
    • Act as a customer advocate internally, influencing roadmap priorities and promoting continuous improvement.
  • Cross-Functional Collaboration & Knowledge Sharing
    • Provide technical enablement and training to Sales, Success, and Support teams.
    • Collaborate with Product Management and Engineering to share field insights and contribute to roadmap development.
    • Maintain thorough documentation and reusable solution assets to improve team efficiency and scalability.
What You Bring:
  • 3+ years' experience in customer-facing technical roles such as Solutions Engineer, Sales Engineer, Technical Consultant, Customer Success, or Solutions Architect within a B2B SaaS or cloud environment.
  • Strong technical background with solid understanding of SaaS platforms, cloud technologies, integrations, APIs, and proof-of-concept delivery; experience connecting SaaS products to other enterprise systems or iPaaS is highly regarded.
  • Demonstrated experience across technical sales and adoption cycles, including discovery, pre-sales demos, solution design, and proof of concepts.
  • Ability to translate complex technical capabilities into clear business value and optimised customer workflows.
  • Excellent communication, consultative, and presentation skills, with the ability to engage and influence both technical and non-technical stakeholders, including senior decision-makers.
  • Proven track record collaborating cross-functionally with Sales, Product, Engineering, and Customer Success teams.
  • Strong problem-solving skills, high attention to detail, and a deeply customer-centric mindset focused on delivering measurable outcomes.
  • Proficiency with CRM systems (e.g., Salesforce, HubSpot), customer health or analytics tools, and demo/presentation platforms (e.g., Zoom, WebEx); familiarity with architectural design or diagramming tools is a plus. 
  • Genuine passion for technology, continuous learning, and helping customers unlock maximum value from SaaS solutions.

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:
  • Authentic Relationships - People are never a means to an end.
  • Continuous Learning - Test every assumption and never stay stagnant.
  • Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
  • Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.
If you have any questions about your personal data privacy at SiteDocs, please visit our privacy page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

If you need special assistance or accommodation while seeking employment with us, please email [email protected] or call: (703) 547-8588. We are interested in every qualified candidate who is eligible to work in Canada. However, we are not able to sponsor visas.
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